Policies
TERMS OF USE
Effective Date: 1st September 2024
SFG Technology and Business Solutions
ABN: 70 680 769 537
Welcome to SFG Technology and Business Solutions (“SFG”, “we”, “our”, or “us”). By accessing or using our services, products, or website (collectively referred to as the “Services”), you (“User”, “you”, or “your”) agree to be bound by the following Terms of Use. Please read these terms carefully before using our Services.
1. Acceptance of Terms
By accessing or using the Services, you acknowledge that you have read, understood, and agree to comply with these Terms of Use, our Privacy Policy, and any other policies and guidelines referenced herein or applicable to specific services, which may be updated from time to time. If you do not agree to these terms, you must not use our Services.
2. Eligibility
To use the Services, you must:
- Be at least 18 years of age or have legal capacity to enter into a binding contract;
- Comply with all applicable laws and regulations in Australia and any other jurisdiction relevant to your use of the Services.
3. Changes to Terms
We may modify these Terms of Use at any time. Any changes will become effective upon posting of the revised terms on our website. Continued use of the Services following such changes constitutes your acceptance of the revised terms.
4. Use of Services
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Violate any applicable law, regulation, or third-party right.
- Engage in any activity that interferes with or disrupts the Services.
- Reverse engineer, decompile, or attempt to extract the source code of any part of the Services, unless expressly permitted by law or with our written consent.
5. Intellectual Property
All content, trademarks, service marks, trade names, logos, and software provided as part of the Services are owned by SFG Technology and Business Solutions or our licensors. Except as expressly authorized by us, you agree not to copy, modify, distribute, or create derivative works from our intellectual property without our written permission.
6. Privacy
Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our Services, you agree to the terms of our Privacy Policy, which is incorporated by reference into these Terms of Use.
7. Limitation of Liability
To the fullest extent permitted by law, SFG Technology and Business Solutions, its directors, employees, and agents are not liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Your use or inability to use the Services;
- Any content or information provided by or through the Services;
- Any errors, omissions, interruptions, or delays in operation of the Services;
- Unauthorized access to or alteration of your transmissions or data.
8. Disclaimer of Warranties
We provide the Services “as is” and “as available”. To the maximum extent permitted by law, SFG makes no warranties or representations of any kind, express or implied, regarding the Services, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Third-Party Links
Our Services may include links to third-party websites or services that are not owned or controlled by SFG. We are not responsible for the content, policies, or practices of any third-party websites. Accessing such links is at your own risk, and we recommend reviewing their terms and conditions.
10. Termination
We may terminate or suspend your access to the Services at any time, without prior notice, if we believe you have violated these Terms of Use or if your conduct is harmful to SFG, our users, or any third party. Upon termination, your right to use the Services will immediately cease.
11. Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising from these terms or the use of our Services will be subject to the exclusive jurisdiction of the courts located in Brisbane, Queensland.
12. Severability
If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
13. Entire Agreement
These Terms of Use constitute the entire agreement between you and SFG Technology and Business Solutions regarding your use of the Services and supersede any prior agreements or understandings, whether written or oral.
14. Contact Us
If you have any questions regarding these Terms of Use, please contact us at:
SFG Technology and Business Solutions
Level 1 Highpoint Plaza, 240 Waterworks Road, Ashgrove Qld 4060
ABN: 70 680 769 537
Email: [email protected]
PRIVACY POLICY
Effective Date: 1st September 2024
SFG Technology and Business Solutions
ABN: 70 680 769 537
At SFG Technology and Business Solutions (“SFG”, “we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our services, websites, and products (collectively referred to as “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. What Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Information: This includes, but is not limited to, your name, email address, phone number, company name, mailing address, and any other details you provide during registration or service inquiries.
- Technical Information: We may collect data such as your IP address, browser type, device type, operating system, and other technical details when you interact with our website or Services.
- Financial Information: If you purchase services or products from us, we may collect payment details, billing address, and other relevant financial information.
- Cookies: We may use cookies and similar technologies to track your interactions with our Services, enabling us to offer personalized experiences and improve website functionality.
2. How We Use Your Information
The personal information we collect is used to:
- Provide, operate, and improve our Services.
- Communicate with you, including sending information about updates, changes, or promotions.
- Respond to your inquiries, requests, and support needs.
- Process payments and manage accounts.
- Ensure compliance with legal obligations.
- Personalize your experience on our website or app, based on your preferences and interactions.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with third parties under the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in operating our business, providing services, and conducting activities such as payment processing, website hosting, and data analytics.
- Legal Compliance: We may disclose personal information if required by law, regulation, legal process, or government request, or when we believe disclosure is necessary to protect our rights, safety, or the integrity of our Services.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
4. Data Security
We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once the information is no longer needed, we will securely destroy or anonymize it.
6. Your Privacy Rights
In accordance with the Australian Privacy Principles (APPs), you have the right to:
- Access your personal information and request corrections if the data is inaccurate or incomplete.
- Withdraw consent for the processing of your personal information, where applicable.
- Request deletion of your personal information, subject to legal or contractual obligations.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been violated.
To exercise these rights, please contact us at [email protected].
7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that allow us to track usage patterns, remember your preferences, and improve our Services. You can choose to disable cookies in your browser settings, but this may affect your ability to use certain features of our Services.
8. Third-Party Links
Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
9. International Data Transfers
As a global company, SFG may store or process your personal information in locations outside of Australia. When transferring data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.
10. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have collected information from a child under 18, please contact us immediately, and we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:
SFG Technology and Business Solutions
Level 1 Highpoint Plaza, 240 Waterworks Road, Ashgrove Qld 4060
ABN: 70 680 769 537
Email: [email protected]
COOKIES AND AI POLICY
Effective Date: 1st September 2024
SFG Technology and Business Solutions
ABN: 70 680 769 537
At SFG Technology and Business Solutions (“SFG”, “we”, “our”, or “us”), we are committed to providing transparency about the technologies we use to enhance your experience, including cookies and artificial intelligence (AI). This Cookies and AI Policy explains how we use cookies and AI when you interact with our websites, applications, and services (collectively, the “Services”).
1. Cookies Policy
1.1 What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to ensure websites function efficiently, provide insights about website usage, and enhance user experiences by remembering preferences.
1.2 Types of Cookies We Use
We use the following types of cookies:
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the site. Without these cookies, some services may not function properly.
Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve our website and ensure it meets users’ needs. The information collected by these cookies is aggregated and anonymous.
Functional Cookies: These cookies allow our website to remember choices you make, such as your language preference or region, to provide enhanced, personalized features.
Advertising Cookies: We may use these cookies to deliver relevant advertisements to you. They also help us measure the effectiveness of our advertising campaigns. These cookies track your activity across websites to build a profile of your interests.
1.3 Managing Cookies
You can control or delete cookies by adjusting your browser settings. Most browsers allow you to refuse cookies or delete specific cookies, but doing so may impact your experience and limit certain functionalities on our website.
To learn more about how to manage cookies on popular browsers, visit:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
1.4 Third-Party Cookies
Some third-party services we use, such as analytics tools (e.g., Google Analytics) and advertising networks, may place cookies on your device. We do not control these cookies, and their use is governed by the respective third-party’s privacy policies.
2. AI Policy
2.1 How We Use AI in Our Services
At SFG Technology and Business Solutions, we leverage artificial intelligence (AI) to provide enhanced functionality, improve efficiency, and deliver personalized user experiences. Below is a summary of how we use AI within our Services:
Data Processing and Automation: Our AI-powered tools help automate data collection, analysis, and reporting, allowing us to deliver real-time insights and recommendations.
Personalized User Experiences: AI enables us to personalize content, suggestions, and service recommendations based on user behavior and preferences.
Chatbots and Virtual Assistants: We utilize AI chatbots to assist with customer service inquiries, support requests, and quick troubleshooting. These AI tools analyze user queries and provide appropriate responses or solutions.
Marketing and Advertising: AI-driven algorithms help us optimize and target our marketing efforts, ensuring users receive relevant and timely content based on their browsing patterns, interactions, and preferences.
2.2 Ethical Use of AI
We are committed to the ethical use of AI and prioritize the following principles in our AI-driven activities:
Transparency: We are clear about how and why AI is used in our Services. Users are informed when AI-driven features are in use and have the option to opt out where applicable.
Privacy and Data Protection: We ensure that all personal data processed by our AI systems is handled in accordance with our Privacy Policy and relevant data protection laws. AI outputs are based on anonymized or aggregated data where possible.
Non-discrimination: We continuously monitor our AI systems to avoid biased outcomes based on race, gender, ethnicity, or any other protected attribute. AI models are tested to ensure fairness and objectivity.
2.3 Human Oversight
While AI improves the efficiency of our Services, human oversight remains essential. AI-generated outputs, particularly in areas like business consulting and marketing recommendations, are regularly reviewed by our team of experts to ensure accuracy, relevance, and appropriateness.
2.4 AI Limitations
Although we strive to ensure that our AI models are as accurate as possible, they may not always be error-free. AI outputs should be interpreted with caution, and users should not rely solely on AI-generated recommendations, particularly when making critical business decisions. Users are encouraged to seek professional advice when necessary.
2.5 User Control and Feedback
Users have the ability to opt out of certain AI-driven functionalities, such as personalized recommendations and chatbots. Feedback regarding AI-driven services is welcomed, and we are committed to continuously improving based on user input.
3. Your Consent
By using our Services, you consent to the use of cookies and AI as outlined in this policy. If you do not agree with our use of cookies and AI, you must adjust your browser settings or discontinue using our website and services.
4. Changes to This Policy
We may update this Cookies and AI Policy from time to time to reflect changes in technology, laws, or our business operations. We encourage you to review this policy periodically to stay informed about how we are using these technologies.
5. Contact Us
If you have any questions about our use of cookies or AI, please contact us at:
SFG Technology and Business Solutions
Level 1 Highpoint Plaza, 240 Waterworks Road, Ashgrove Qld 4060
ABN: 70 680 769 537
Email: [email protected]
