See the real process
Map the workflow and the moments where work changes hands.
The SFG CBA Framework / C
Start with the work as it really happens.
Continuous Improvement makes the process visible, then improves it with the people who carry it. This is the foundation for useful information and responsible automation.
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C / Continuous ImprovementWhat this discipline does
Map the work. Find the friction. Improve together.
A sound improvement starts with a shared view of what happens now: handoffs, delays, decisions and the experience of the people doing the work.
Choose what matters
Use a clear baseline to focus on the changes that will make the work better.
Build adoption in
Test improvements with the team and make ownership part of the new way of working.
A practical way through
From question to a useful next step.
The work is shaped with the people who use the process, information or system. Each stage gives the next a clearer starting point.
Map
See the work as it is.
Measure
Establish a practical baseline.
Improve
Test the change with the people involved.
The connected journey
Better information starts with better work.
Once the process and its decisions are clear, Business Intelligence can establish trusted information around them.